Refund Policy

Last Updated: July 10, 2026

At Robocare, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. This Refund Policy explains the circumstances under which refunds, replacements, or store credit may be provided.

By placing an order with Robocare, you agree to the terms outlined below.

Eligibility for Refunds

To be eligible for a refund or replacement:

The request must be submitted within the applicable return period.
The product must be unused, undamaged, and in its original condition.
All original packaging, accessories, manuals, and promotional items must be included.
Proof of purchase or order confirmation is required.

Robocare reserves the right to inspect returned products before approving any refund, replacement, or store credit.

Non-Refundable Items

Refunds will generally not be provided for:

Products damaged due to misuse or improper handling.
Products showing signs of excessive wear or alteration.
Products damaged after delivery.
Items returned without original packaging.
Clearance, final sale, or promotional items (unless required by applicable law).
Gift cards or store credit.
Digital products or downloadable content, if applicable.

Damaged, Defective, or Incorrect Products

If you receive:

A damaged product
A defective product
The wrong item
An item with missing components

Please contact our customer support as soon as possible and provide clear photos along with your order details. We will review the claim and determine the appropriate resolution.

Refund Options

Once your return or claim has been reviewed and approved, Robocare may, at its sole discretion, provide one of the following remedies:

A refund to the original payment method.
A replacement product.
A Robocare Gift Card (Store Credit) equal to the approved refund amount, which can be used toward future purchases on our website.

The choice between a monetary refund, replacement, or Gift Card/Store Credit will be determined by Robocare based on the nature of the request, product condition, inventory availability, and applicable laws.

Gift Cards or Store Credit are subject to their own terms and may be used for future eligible purchases.

Store Credit (Gift Card)

If a Gift Card or Store Credit is issued:

It may be used toward future purchases on the Robocare website.
It cannot be exchanged for cash, except where required by law.
It is non-transferable unless otherwise stated.
Lost, stolen, or unauthorized use of Gift Cards may not be recoverable.
Additional terms may apply.

Refund Processing

If a monetary refund is approved:

Refunds will be processed using the original payment method whenever possible.
Processing times may vary depending on your payment provider or financial institution.
Shipping fees, taxes, and other charges may not be refundable unless required by applicable law or approved by Robocare.

Return Shipping

Unless the return is due to an error by Robocare (such as receiving a defective or incorrect product), customers may be responsible for return shipping costs.

We recommend using a trackable shipping service, as Robocare cannot guarantee receipt of returned items without tracking.

Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order has entered fulfillment or has been dispatched, cancellation may no longer be possible and the order will be subject to our return and refund procedures.

Fraud Prevention

Robocare reserves the right to refuse refunds, replacements, or store credit in cases involving suspected fraud, abuse of our policies, excessive return activity, or other improper conduct.

Right to Refuse

Robocare reserves the right to deny any refund, replacement, or store credit request that does not comply with this Refund Policy or where there is evidence of misuse, damage, or violation of our Terms & Conditions.

Policy Changes

Robocare may update or modify this Refund Policy at any time without prior notice. Any changes will become effective upon publication on this page.

Contact Us

If you have any questions regarding refunds, returns, replacements, or Gift Cards, please contact the Robocare Customer Support team using the contact information available on our website.

Our Commitment

At Robocare, we are committed to providing premium-quality accessories and a fair, transparent post-purchase experience. Whether through a refund, replacement, or Gift Card for future purchases, we will work to resolve eligible issues promptly and professionally.